Your customer runs the check before they call you. You get the evidence, the configuration and the history instead of a phone description.
Version 1.14.1 · Windows 10 and 11, 64-bit and 32-bit · runs on your PC, opens when you want it
Each engineer verifies their own number on the customer's PC. From then on that customer sees a name and a number, not a support queue. An engineer who works for several shops is handled properly: one person, several shops, each with its own record.
Tenants, branches, engineers, customers, devices, service requests, activation keys, branding, the PC register and customer reviews, with roles: a platform administrator sees everything, a shop admin sees their shop, a branch manager sees their branch.
Yes. Upload it once in the console and it appears in the sidebar of every PC your shop sets up, above your name and number. Any size is fine; it is resized before it is saved.
No. There is no remote access, no remote control and no screen sharing anywhere in the product. It gives you information the customer chose to share, and a way for them to reach you.
One file, one install, and a check whenever you need one. Your engineer stays one tap away.
Download My PC Doctor — free
MY PC DOCTOR